About Me
I’m a Customer Support Specialist and Backend Engineer with 7+ years of experience delivering data-driven systems across banking, UN, and multi-country environments. Strong expertise in API integration, data migration, and configuring enterprise platforms to support scalable operations and user adoption. Experienced in working with structured data, system integrations, and cross-functional teams to deliver reliable solutions in complex environments. Domain background in risk management, financial systems, and audit-related workflows, supported by ERM and RIMS-CRMP certifications. Focused on enabling successful system implementations and helping organizations realize value quickly through well-configured, high-quality platforms.
Professional Experience
iSoftKenya Ltd – Technical Lead: April 2023 – Present
- Configured, deployed, and supported web-based systems across multi-country (Somalia, Afghanistan, South Sudan, Palestine and Kenya) environments, ensuring high availability and smooth user onboarding
- Optimized the Contract Information Management System (CIMS), improving data accessibility and supporting adoption across 5 distributed team
- Implemented backend services and integrations using PHP and JavaScript to support system configuration and data workflows
Integrated APIs and GIS tools (ArcGIS, Google APIs) to deliver spatial data solutions that improve data visualization and usability - Led system migrations (Drupal upgrades, OS transitions), ensuring minimal downtime and uninterrupted service delivery
Delivered 30+ user training sessions and developed documentation, enabling successful onboarding and increased adoption across international teams - Resolved application, database, and integration issues, improving system performance and maintaining reliability above 99% uptime
Setup and managed system environments for distributed teams, including user roles, permissions, and data structures to support operational workflows - Collaborated with cross-functional teams (engineering, support, and stakeholders) to resolve implementation issues and ensure successful system rollouts
- Developed Standard Operating Procedures (SOPs) and user guidelines for information security and data protection, supporting compliance and consistent system usage across teams
UN Somalia, RCO – knowledge and Database Analysis Specialist: November 2014 – March 2023
- Built centralized knowledge management systems and dashboards using Power BI and Tableau, improving data access and cross-team collaboration
- Trained 300+ users on reporting tools and data systems, increasing adoption and strengthening data-driven decision-making
- Supported data analysis and reporting across programs, enhancing transparency and operational effectiveness
- Led data migration from legacy systems to Drupal 9 and then to Node.js-based platforms, including data transformation, validation, and integrity checks
UN Environment – Application & Design Consultant: August 2013 – September 2014
- Developed the UNEPLive platform and supporting APIs, enabling efficient environmental data reporting and access
- Built web applications using PHP and JavaScript, improving system functionality and user experience
- Designed data visualization tools, enhancing reporting clarity and stakeholder engagement
I&M Bank – Applications Support Supervisor: October 2010 – July 2013
- Led application support and development team, improving service delivery and issue resolution efficiency
- Managed internet and mobile banking systems, ensuring reliability and secure transaction processing
- Integrated banking systems and resolved technical issues, reducing downtime and improving system performance
- Coordinated vendors and maintained SLAs, ensuring consistent service quality and accountability (Bangalore, India)
Diamond Trust Bank – Information management Officer: October 2006 – September 2010
- Managed Oracle databases and banking applications, ensuring system stability and data integrity
- Provided technical support for core banking systems, improving issue resolution and operational continuity
- Handled reporting, data migration, and system maintenance, supporting accurate and timely business reporting
Slums Information Development & Resources Centre – Graphics and Web Design: January 2002 – February 2005
- Created graphics, data visualizations, and reports, improving communication and presentation of information
- Produced branding materials (brochures and posters), enhancing organizational visibility
- Built customized websites tailored to client needs, improving digital presence and accessibility
- Developed design style guides, ensuring consistency across all visual materials
Let’s Connect
Reach out to share ideas, questions, or just to say hello. I’m always open to meaningful conversations.